Network Engineering and Implementation
RAM provides engineering expertise to analyze system design and
interoperability and provides recommendations for optimization of the
network operational and security posture. RAM employs sound network
engineering and analysis practices to ensure end-to-end solutions that
address cabling and infrastructure support, power requirements, hardware and
software compatibility, monitoring, management, and optimization of network
RAM has designed and implemented network infrastructures and upgrades for
numerous Department of Defense (DoD) customers. This support includes
installation of cable, and installation and configuration of switches,
routers, and servers. RAM also installs firmware and administrative
RAM provides comprehensive end-to-end technical support of classified
and unclassified networks. We provide core network operations services using
state-of-the-art network management tools and administration techniques. RAM
manages internet protocol (IP) address space for network devices including
servers, printers, switches, network management devices, workstations, video
teleconference (VTC), and other IP-based equipment. RAM provides real-time
diagnostics and performance monitoring of the network, and carefully
monitors network tools to locate and correct problems and target areas where
upgrades may be necessary. We use network analysis utilities for protocol
analysis and network troubleshooting, and implement approved patches and
security fixes across the network. We maintain a repository of reported
problems and support procedures to facilitate accurate and timely
restoration of network operations.
RAM is fully competent in the processes for implementing DIACAP for the
accreditation of secure and nonsecure military networks. We recommend,
install, upgrade, configure and maintain network firewalls, network security
tools, intrusion detection systems, authentication systems, and encryption
schemes. RAM administers military networks at all levels of security.
Information Enterprise Technical Support
For over 10 years, RAM has designed, established, operated, maintained,
provided security for, and trained users on virtually every type of IT
hardware and software in use by DoD customers. This background, combined
with our experience providing a variety of logistics and technical support
services, positions RAM to provide the customer comprehensive information
RAM works in partnership with the customer to smoothly integrate the
administration of a wide variety of systems, including multiple email
systems, database servers, and network management systems. We develop and
integrate procedures to cover the entire range of administration support
issues, including systems monitoring, security management, software
upgrades, and data backups and recovery.
System Configuration, Testing and Installation
RAM receives and inventories hardware, software, and operating systems;
tests and validates new software applications and operating systems; and
distributes and installs software releases and updates. RAM assists
customers with software customization and ensures that all systems and
networks meet DoD, agency, and local security requirements.
RAM helpdesk support spans all levels of support and includes support
for 24/7 operations. All trouble calls routed through the helpdesk are
recorded in an automated tracking tool and aggressively managed until the
trouble is resolved. RAM has experience with numerous standard helpdesk
systems used for tracking all work performed, thus allowing us to provide
performance metrics and create an audit trail for fine-tuning support
requirements and manning. By tracking work performed and work performance,
along with customer satisfaction survey inputs, RAM ensures optimal
performance for responding to support issues.
Hardware and Software Maintenance and Update
RAM supports our customers' current and future configurations of
hardware and software, including network topology upgrades and expansion,
operating system/application upgrades, and enterprise design changes. RAM
uses dedicated technical resources to obtain and evaluate the data necessary
to reproduce, analyze, and ultimately resolve the customers' problems. RAM
maintains spares as authorized by the customer and establishes working
relationships with vendors, enabling rapid replacement of faulty parts.
Software Engineering and Development
RAM has developed desktop and web-based database applications to
streamline and improve installation processes for all types of commercial
and Governmental missions. RAM developers have utilized tools across all
major platforms, developing multi-platform systems meeting all the varied
needs of our customers. RAM uses Government-accepted Agile Development
techniques and other engineering methods in our software engineering
practices and has provided software development, customization of
commercial-off-the-shelf (COTS) software packages, and migration to modular
RAM personnel understand that continuous customer
involvement ensures a much more customized and useful product when applied
to the production environment. In the long run, the overall time to develop
useful systems and processes is reduced and the effectiveness and efficiency
is greatly improved. RAM personnel have been integral in the assessment,
recommendation, and implementation of COTS document management systems
across the DoD and other Government facilities on an installation-wide
scale. RAM has developed custom applications and adapted COTS software to
meet the specific need of both military and civilian customers in a variety
of situations. RAM understands the importance of reengineering the entire
business process rather than just the affected system. New systems always
provide new capabilities and techniques, and it is impossible to use these
to full advantage without updating the process the automation tool supports.
RAM has developed migration techniques that function in phases, allowing the
customer to continue operation even during the migration. The principles of
customer involvement carry through to the maintenance cycle, where RAM
development and maintenance personnel work closely with the customers to
develop upgrades and corrections. Periodic analysis is also made of the
updated business process to ensure the entire integrated system is working
Database Development and Administration
RAM provides ongoing database administration and customer support
including database management functions, detailed review of database content
for discrepancies and quality control, and data entry, as required, for all
authorized users. RAM has developed and demonstrated proof of concept
solutions for in-house database developments that are adjunct and necessary
components of total information technology management and support. We have
developed multiple database products for the collection, organization, and
support of our customers' systems, such as helpdesk call-tracking software
and inventory control software.
Process Management Methodology
RAM uses structured analysis, top-down design, rapid prototyping, and
data flow analysis in the development of software products. All phases of
the software life-cycle are documented for tracking purposes and to support
collection of metrics. Code walkthroughs verify compliance with requirements
and specifications. The results of each level of testing are fed back into
the development of the software system.
RAM developers' use of the Agile Development methodology for software
project management ensures a shorter time to develop useful software and a
flexible engineering process that can adjust quickly to changes in customer
needs and mission. In addition, RAM's strict adherence to accepted levels of
reporting and documentation ensure not only compliance with all relevant
Government regulations, but a greater transparency for the customer during
the development process.
RAM brings substantial web development experience to the requirements of
our customers. RAM understands how to take full advantage of web technology
and has placed customer information on dynamic, responsive web applications,
selectively restricted to the customers' organization. RAM has created web
services and web applications, such as live chat rooms and video-based
learning centers, using shared objects.
Through the use of Microsoft SharePoint Services, RAM has
developed a collaborative intranet portal to be used by all staff for
sharing, such information as software installation manuals, scheduled
network maintenance, mass announcements, and student workspaces. This saves
crucial bandwidth and allows easier collaboration among support staff and
training customers. Windows SharePoint Services, as configured by RAM
technicians, can enable users to locate distributed information quickly and
efficiently, as well as connect to and work with others more productively
via their web browser. RAM can customize the content and layout of sites to
ensure that site members can access and work with important and relevant
information that will produce collaborative sites in which users can easily
share and distribute information. RAM can extend the Microsoft SharePoint
configuration efforts by creating an external SharePoint server that will be
accessible by customers, as well as local users. With the installation and
configuration of an external SharePoint site, staff members and remote users
will have the ability to actively publish and share data via the internet to
allow for remote collaboration of ideas and projects.
Software Quality Assurance
RAM provides Software Quality Assurance (SQA) through documentation of
performance, products, and services and confirms compliance through constant
monitoring by senior RAM engineers. Further, each software project receives
a complete internal audit annually to determine conformance to published
standards. This approach to SQA has enhanced productivity; provided
compatibility with commercial, Government, and international standards; and
reduced development costs to our customers.
RAM tailors Configuration Management (CM) services to the customers'
specific operation. We use DoD, Department of the Army, and Military
Standards to tailor services in the areas of configuration identification,
configuration change control, configuration status accounting, audits, and
project support. RAM develops detailed policies, processes, and procedures
to implement the CM Plan, and gathers metrics and generates tailored reports
in response to the customers' requirements.
In the course of providing telecommunication infrastructure support, RAM
performs cable plant planning, installations, integration, retrofit,
testing, certification, and maintenance. Cable support includes support for
twisted pair (CAT 5, CAT 5e, CAT 6, etc.), as well as single mode,
multi-mode, and custom fiber applications. RAM performs all installations
according to accepted industry standards established by the American
National Standards Institute (ANSI), Telecommunications Industry Association
(TIA), and Electronic Industries Alliance (EIA).
RAM implements and maintains cable plant configuration
databases that contain extensive information used to reduce troubleshooting
time. RAM has experience with numerous standard work order systems for
tracking all work performed, thus allowing us to provide performance metrics
and create an audit trail for fine-tuning support requirements and manning.
By tracking work performed and work performance, along with customer
satisfaction survey inputs, RAM ensures optimal performance for responding
to priority work orders.
Telecommunications Switch Support
RAM has established a high quality of telecommunication services and
troubleshooting of problems associated with routing and switching systems
and infrastructure, including Nortel and Cisco products. We have experience
in telephone service program management; assistance in needs assessments;
performing site surveys; development of cost estimates for projects; and
daily operations and maintenance including adding, moving, and changes in
RAM provides full support for analog and digital telephone circuits and
systems, including basic analog and digital lines, 911 circuits, and dry
cable pairs for alarm circuits. We also provide support for secure devices
like STU III and STE telephones that are used for secure communications.
Video Teleconference Systems
RAM provides support for the design, expansion, configuration, and
operation of portable and fixed secure and nonsecure video teleconference (VTC)
systems interconnecting remote sites with their higher headquarters and for
implementing Distance Learning programs. For many of our customers, RAM
performs all coordination, scheduling, set-up and tear-down, and operation
of the system. We schedule and perform preventive maintenance and
troubleshooting, manage the server software configuration settings,
implement approved baseline changes, and perform VTC server backups.
Information Technology Training
RAM provides IT training and support for a variety of commercial and
Government software packages. We establish and review course content and
objectives and produce computer-based or web-based training, as required.
RAM reviews training documentation, course material, and provides
recommendations. To stay ahead of customer requirements, RAM reviews future
software product updates, performs needs analysis, and provides suggestions
for training changes and new requirements based on its potential impact.
When directed by the customer, RAM purchases hardware and/or software to
support approved upgrades to systems and/or the network enterprise. We
install, integrate, and subsequently maintain the new hardware and software.
RAM provides the customer cost estimates and potential equipment vendors for
the upgrades and places the order for competitive bids. RAM evaluates the
quotes received for price and availability and makes recommendations to the
customer for purchase.
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